CMO Huddles

Huddlers in the News

A panel of Huddlers discuss the hottest B2B marketing topics, live!

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Tune in every Tuesday for bite-sized CMO wisdom from CMO Huddlers.

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The top podcast for B2B CMOs & other marketing-obsessed individuals.

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Read Q&As with the top B2B marketers today in Drew's Ad Age column. 

Ad Age

  • CMO Huddler Joshua Leatherman on Renegade Thinkers Unite

    March 13, 2020 11:10 AM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 179: CMO Mathematics with Service Express

    Joshua Leatherman has been CMO at Service Express for 9 years now—during that tenure, revenue has grown from 30 million to 130 million, marketing efforts now contribute a whopping 70% of qualified leads in their sales pipeline, and their NPS score is currently at 90. Behind these impressive numbers is a lot of hard work, gaining executive buy-in, inspiring staff with an employee-first organizational purpose, and building a customer experience that drives satisfaction and referrals.

    Leatherman is an expert on the metrics that matter, both the impressive ones listed above, and the ones that you look at behind the scenes to get there. It’s not about the number of meetings, it’s about the number of quality meetings; not the number of prospects, but the strategy behind how prospects are brought in and engaged. In this episode, you’ll get an up-close look at CMO math as Leatherman discusses how they calculate ROI and the essential steps to building a revenue-generating marketing engine. For more on measuring metrics that matter, check out chapter 10 of our B2B Brand Strategy Guide.

    For full show notes and transcripts, visit https://renegade.com/podcasts/

  • CMO Huddler Mandy Dhaliwal on Renegade Thinkers Unite

    March 06, 2020 1:25 PM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 178: Why Dell Boomi is Booming

    According to a Gartner Report, Dell Boomi leads the way as an innovative strategic partner for its clients in the Enterprise iPaaS category, with over 8,000 customers and a churn rate below 3%. That’s the biggest compliment you can get, especially if you’re a company with a large service component. What role did marketing play in developing these relationships and garnering this reputation? Drew sits down on this week’s episode with Mandy Dhaliwal, Dell Boomi’s CMO and certified sommelier, to discuss how she kept Boomi’s marketing initiatives grounded in company strategy in order to modernize engagement across the board.

    When she joined in 2018, Mandy hit the ground running: she developed a company purpose within a six-week period (during a holiday, no less!), presented the positioning at the annual sales kickoff, and oversaw a complete rebrand with a clearer customer focus than ever before. This week’s Renegade Thinkers Unite is packed with remarkable insights. Check it out! Additionally, for a closer look at building a company purpose like Dell Boomi’s, take a look at chapter 3 of Renegade's guide to effective B2B brand strategy.

    For full show notes and transcripts, visit https://renegade.com/podcasts/

  • Huddler Simon Schaffer-Goldman on Ad Age

    March 04, 2020 11:44 AM | Anonymous member (Administrator)

    In his 20s, Simon Schaffer-Goldman had no plans to join the family business; he was too busy sheep-farming in New Zealand. Yet he would eventually become chief marketing officer at Case Paper, the company his grandfather founded, and would shepherd the 76-year-old organization through a successful rebrand featuring a modified logo, a fresh personality and a new purpose.

    How did he do it? Schaffer-Goldman focused on the strongest pillars of the brand’s rich history: irreverent humor and a commitment to customers. Adopting the purpose-driven tagline, “On the Case,” Schaffer-Goldman made sure that humor was part of every form of company communication, from its website to email signatures, from trade show booths to print ads. Schaffer-Goldman also established the “On the Case” awards to inspire Case Paper’s more than 400 employees to continuously exceed customer expectations.

    Empowering employees, says Case Paper's CMO, helps company to exceed consumer expectations on Ad Age. 

    Read the full Q&A on Ad Age: Paper Company Stamped Rebrand with Humor, Commitment to Customers

    Listen to the Episode: How Paper Company Rebrand Cuts Through the Noise

  • CMO Huddler Chip Rodgers on Renegade Thinkers Unite

    February 28, 2020 10:42 AM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 177: A CMO's Guide to Cultivating Customer Champions

    How important are your customers to your business? This one should be a no-brainer—the relationships you build with your customers are vital to success. Leaders that actively focus on customer engagement and satisfaction are able to nurture a customer-base that will champion your product on your behalf and help push innovation. With a wealth of experience under his belt, Chip Rodgers, CMO of WorkSpan, knows the quantifiable value of cultivating customer champions and is here to tell us how he nurtured these relationships from WorkSpan’s early startup days to now.

    Chip puts a special emphasis on building and retaining trust, and shared a perfect Bill McDermott quote on the subject: “Trust is earned in drops and lost in buckets.” For more gems like this, listen in to this week’s Renegade Thinkers Unite and learn about how cultivating customer champions can boost your business value, shape your product, and bring in new prospects. Plus, for additional material on the subject, take a look at the aptly named 8th chapter of our guide to effective B2B brand strategy, “Cultivate Customer Champions.”

    For full show notes and transcripts, visit https://renegade.com/podcasts/

  • CMO Huddler Isabelle Papoulias on Renegade Thinkers Unite

    February 12, 2020 1:14 PM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 176: Keep Calm and Acquisition On

    It’s tough enough to build a company’s marketing engine from the ground up, but Isabelle Papoulias, CMO of Mediafly, successfully navigated through not just one, but two acquisitions within a six-month period. What did she learn? Not all acquisitions are created equal: it was two weeks before their second acquisition announcement when Isabelle, in conversation with her CEO, realized they had an opportunity to completely pivot their brand messaging for the better and decided to scrap their original plan. While this would be considered risky to most, the decision ultimately elevated Mediafly to a new level within the sales enablement category.

    Join us on this week’s episode of Renegade Thinkers Unite to hear all about Isabelle’s experience during these back-to-back acquisitions, how their campaign brought both expected and unexpected successes, and why ABM goes beyond marketing to give a company a surround-sound approach to targeting valuable prospects. If you’re looking for additional materials on polishing a brand—which can be helpful in scenarios like Isabelle’s—take a look at our comprehensive guide to effective B2B brand strategy!

    For full show notes and transcripts, visit https://renegade.com/podcasts/

  • CMO Huddler Dan Lowden on Renegade Thinkers Unite

    February 07, 2020 12:43 PM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 174: Finding Your Brand's North Star

    Sometimes, the big ideas sort of just happen. That said, some magical brand moment isn’t going to just appear without some planning or effort—but sometimes, some small bit of genuine authenticity can grow into a brand pearl. That’s part of what happened with White Ops, and on this episode, Dan Lowden, CMO, discusses how.

    White Ops is fueled by their purpose-driven mission to disrupt the illicit economy built by cybercriminals; that mission has caught fire and stands as a sterling example of why purpose is a must. Tune in to hear about how they formed their mission, how they show it to the world, why they shun the hard sell, and how an overarching purpose came from a simple t-shirt that just read “human.” 

    For full show notes and transcripts, visit https://renegade.com/podcasts/

  • CMO Huddler Lynne Capozzi on Renegade Thinkers Unite

    November 01, 2019 1:16 PM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 160: When's the Right Time to Rebrand?

    “When the time is right, you’ll know.” It feels like an almost trope-ish answer to many of life’s questions, or like the vague wisdom from a mentor in a karate movie. Unfortunately, the utility of that phrase really doesn’t extend to executing a rebrand. So, how did Acquia know it was time to rebrand?

    Acquia, an enterprise software company, just topped $200 million in revenue, and has achieved 57% growth in the past three years. Clearly, they’ve been doing some things right, and can feel good about their recent decision to rebrand. So, how did CMO Lynne Capozzi know the timing was right? Well, it took a quite a bit of marketing know-how, a need to stand out in the market, and a desire to really emphasize the company’s purpose: to help people “experience digital freedom.”

    Tune in to this week’s episode to hear more about Lynne’s extensive marketing background, their approach to a successful rebrand, the importance of getting internal buy-in, and more.

    For full show notes and transcripts, visit https://renegade.com/podcasts/

  • CMO Huddler Simon Schaffer-Goldman on Renegade Thinkers Unite

    October 11, 2019 1:40 PM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 157: From Shepherding to CMOing: How Simon Schaffer-Goldman Helps Case Paper Cut Through

    Simon Schaffer-Goldman of Case Paper is really just your run-of-the-mill CMO. Well, except maybe for starting out as a shepherd in New Zealand. Also, maybe his portfolio of stunning photography and his penchant for comedy writing are somewhat uncommon. Oh, and the willingness to lead a bold rebrand with a new approach that strays pretty far from the typical tone of B2B paper companies. Hm. Okay, maybe Simon isn’t so run-of-the-mill after all. Though, run-of-the-mill could make for some pretty decent paper industry puns… We’ll file that one away for now.

    On this week’s RTU, Simon and Drew discuss Case Paper’s recent update to their branding and marketing, including their new commitment to being “On the Case,” how introducing a purpose-driven branding campaign can improve the company culture and operations, agency partnerships (including with yours truly!), and Case’s history—and future—with absurdity, humor, and, generally, having a good time cutting through. Listen in for more!

    For full show notes and transcripts, visit https://renegade.com/podcasts/

  • CMO Huddler Sara Larsen on Renegade Thinkers Unite

    September 06, 2019 8:51 PM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 151: Spurring Company & Category Growth at Brightcove

    If someone ran up to you and said, “Congrats, you’re now the CMO of a $165M tech company with about 500 employees,” what would you do? First, maybe celebrate a bit—that’s a pretty significant achievement—but next, you’ve got to form a plan. Are you pursuing growth? Acquiring companies? Rebranding? Pivoting away from tech and towards producing artisanal hand soaps?

    Granted, Sara Larsen, CMO of Brightcove (a $165M cloud video platform with about 500 employees), didn’t just get her role from some random guy on the street—she’d stepped into it after an extensive career in tech marketing at companies like IBM and SAP—but hopefully, that thought exercise gave you just the slightest glimpse into the sort of decisions that need to get made when you take the helm of a ship like Brightcove.

    Coming into the role, Larsen wanted to aim for growth, but not just for the company; the entire category of online video could be expanded with the right approach. Now, ten months later, the company has grown and is hard at work pushing its category further. Tune in to this interview to hear how they’re approaching that, as well as other insights regarding career management, successful acquisition, customer experience, employee engagement, and more.

    For more about the short-term tactics that can lead to demand generation and growth, check out Renegade’s B2B demand generation guide, here.

    For full show notes and transcripts, visit https://renegade.com/podcasts/


  • CMO Huddler Armen Najarian on Renegade Thinkers Unite

    June 21, 2019 10:54 AM | Anonymous member (Administrator)

    Listen Here | From Renegade Thinkers Unite, Episode 139: Digital Superheroes: How Agari Makes a Bold Mission Real

    What do you need to make a big splash? A big ship, one would assume, is a terrific place to start. So that’s exactly what Agari used to launch their new brand, the purpose of which is written loudly and proudly on the walls of their headquarters: “Agari protects digital communications to ensure humanity prevails over evil.”

    That’s a pretty bold way of explaining that your company is an advanced cybersecurity firm for email. But a bold mission statement is exactly what companies need to grow. At Agari, this statement is deeply woven into the community fabric, from the board members down to rank-and-file employees.

    On this episode of Renegade Thinkers Unite, Armen Najarian, CMO, discusses how they made the mission real, and how having that meaningful guidance of saving and protecting the world of digital communications, helped drive brand, product development, company growth, and more.

    For full show notes and transcripts, visit https://renegade.com/podcasts/

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