This month's Bonus Huddle is on the B2B Customer Experience, featuring Dan Gingiss,, an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy.
His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media.
He also hosts the Experience This! Show podcast and The Experience Maker Show.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.