“I’m proud to report that Marketing is leading the AI initiatives at our company,” said a CMO at a $400M SaaS firm. No one rolled their eyes. Heads nodded. This wasn’t bravado; it's just business as usual, at least in our community.
But that’s not the story we typically hear, is it? In the broader narrative, AI is the wild west. CMOs are either “dabbling,” “overwhelmed,” or drowning in vendor pitches. Most exec teams are still in the "what do we do with this thing?" stage.
And yet, in three separate Huddles this month, we saw something different: a quiet revolution in motion.
CMOs weren’t just experimenting with GenAI. CMOs were orchestrating it. Driving it. Owning it.
Here’s how...
Start with a Strategy (and a Few Custom GPTs)
Savvy CMOs aren’t chasing shiny objects. They’re setting clear priorities—starting with branded GPTs to unify team voice and content quality. These tools act as internal brand guardians, enabling everyone to write like the company should sound, drawing from the same trusted sources.
Support Sales Like a Strategist
Forget static battle cards. The frontrunners are building GPTs for the sales org—loaded with objection handling, persona insights, competitive intel, and CRO-style tone. When a rep says, “I’ve got a frustrated IT buyer at 2pm,” the AI spits out prep faster than you can say “closed-won.”
Creative First Drafts? AI’s Got It
100% of the 40+ CMOs who joined June’s Peer Huddles are using GenAI for content creation. From Jasper to custom GPTs to MidJourney for visual exploration, AI handles messy first drafts while humans apply the polish. One team runs content through two GPTs; one for writing, one for scrubbing out buzzwords, emojis, and em dashes.
Time-Saving Workflows (Built by CMOs)
One CMO used Replit and HubSpot to build a one-click campaign generator that assembles emails, landing pages, and social posts in under five minutes. Another swapped three time-sucking workflows for AI-powered alternatives and asked the team to do the same.
Digital Doubles & Strategic Smarts
Here’s where it gets spicy. Some Huddlers are building digital twins of their CEO, CRO, and CFO; GPTs are trained in executive tone, past presentations, and Slack history. The goal? Sanity checks before board meetings and messaging alignment without the calendar chase.
Listening at Scale = Synthetic Empathy
Perhaps the most exciting: Using AI to mine thousands of customer conversations from Gong, support, and win/loss calls to build “customer truth engines.” These CMOs aren’t guessing what customers want; they hear it in stereo.
The Result Across All These Use Cases?
Not just faster work. Smarter teams. Better alignment. Sharper strategy. Most importantly, CMOs are earning a seat at the AI strategy table (often at the head).
So yes, Marketing is leading AI. The only question is: Are you?
Written by Drew Neisser